If you're looking for refunds, please fill up the form below. I would need to cross check with my database and record before refunding because I have refunded some scammers out of mistake due to stress and also... Well, I didn't check properly. I'm sorry for the troubles and I hope that you guys would spare me sometime to rectify the situation.
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Hi, thank you for reading this. I have been trying to tell my side of the story for the longest time and I guess it's now or never.
2020, the year where I have finally made it as a full time Youtuber after trying for around 7 years on Youtube in multiple genre. It was like a dream come true. I left my day job and started working on the channel full time.
Due to covid-19 and everyone has extra time at home, the modelling industry kinda blew up at that point and Gunpla or modelling as a whole became something mainstream. That has helped with my passion in content creating, photography and cinematography as well. I was able to support my entire family based on the income that was generated from my Youtube channel and more.
2022, two years later I started my own online store in selling Gunplas, paint, tools and everything that you can imagined that's related to Gunpla. This is where shyt started to hit the fan. To be honest, the shipping rates from Malaysia (that's where the physical warehouse is located) to the rest of the world isn't cheap. But things got worse when the Russia-Ukraine war broke out. Fuel prices sky rocketed, and all transportation based expenses got more expensive as well.
Now, shipping internationally comes with several extra charges. Basically, you've got a base fee to your destination, and the rest of the surcharges are calculated based on percentages. At the height of the war, fuel surcharge went out of control, and we as a business started losing money. However, I did not stop the fulfillment services as I had faith that things will go back to normal. Months passed, but things did not get better. Instead, they got worst. In the end, the company got in massive debt with our shipping partner.
To solve this, I personally opted for a even bigger bet on myself and also the company. Basically, I started to consolidate all my inventory. Started with cataloging, buying more inventory that's popular and consolidate all of them into 2 separate containers. The goal is to reduce the shipping prices by shipping them in bulk. This is the moment where I have made the biggest mistake in my career.
While the shipment is in transit to USA, we sought after a fulfillment warehouse located in Delaware. We are partnering with them in fulfilling our stocks and orders. The launch date was set, the marketing campaign was done, all that's left is to wait for the shipment to arrive. But it never did.
Turns out, the shipment was held in customs. By shipping them in bulk, I have violated importation law. Truthfully, it was an honest mistake as I was assured by an international cargo shipping company that everything will be alright. But, it was a verbal promise and there's nothing I can do about it. Given the circumstances, our Black Friday launch was a screw up. Basically, shit hit the fan, and everything is covered in shit.
I borrowed money from my family members to pay for the shipping containers. And I still owe them the money. I spent all I have saved and made on the inventory. I have paid for all the pre-orders inventory going to the states for fulfillment. But, nothing arrived so I am officially in debt. Serious debt.
Upon getting the news, I had no choice but to lay off my employees, my team and basically everybody. I paid what I can and I even paid some of the employees with gunplas. I was utterly ashamed of what happened but I was still very hopeful of the future.
So here we are, due to the fact that the employees were let go out of the sudden, lots of handovers were not done properly so communication was a chaos. Meaning, I have to spend a lot of time, back tracking on what's fulfilled and what hasn't.
Then, out of no where, US custom was kind enough to release one of the container that was held, being that its lower in commercial value. So immediately I arranged for transport to the warehouse in Delaware, set up the store based on what inventory that was released and went on a super sale. The goal was to just get back some of the money, profit was completely out of the picture. However, the warehouse was overwhelmed by the amount of orders received and that opened up a whole new can of worms.
Customers were furious as their orders were delayed for more than 2 months. Some even more. And I truly feel terrible about it. But I was in the ditch. Cause out of nowhere, the warehouse in Delaware started charging me more than what was agreed, basically they didn't gauge or measure the size of boxes that they should use to pack and ship gunplas. Resulting in a lot of wasted space within the box, increasing the price of package fillers, wraps and the volumetric charges that was given by the shipping company.
I was already losing money from sale, and now more losses occurred from the fulfillment warehouse. In the end, all of the money made from the sale was mostly used up to pay the warehouse bill. And at one point, there was no money left, and I had to start using my own money to pay them.
Long story short, the solution that I thought that would ease the debt ended up increasing the debt.
So now let's fast forward to today. I have debts, I have people that I have wronged and angered, and I have family members and business that I owed money and favors to. I am not in any good position in life at the moment but I am still hopeful.
I understand that everything can be solved, maybe not immediately but eventually if I don't give up. This is why I want to be as transparent as I can to you guys. The people that I have wronged, the community that I have offended, and also people who have supported me, I would like offer my most sincere apologies for everything that has happened. It was a series of mistakes and also my inability to process negativity that caused all these troubles that I am currently in.
I won't be asking the community or anyone for any financial help because that's something that I can gain and earn back with hard work, sweat and tears. I am solely responsible for all things happened and I take full responsibility.
Now let's talk about solution. I have gone back to working my day jobs, and reserving my evening and midnights to work on the channel and the business. Every single penny that was earned from the partnership, the deals and the business will be dedicated to repaying debts. With that said, the priority would be the refunds that I promised and owed to those who pre-ordered with me previously.
I couldn't do a full refund to everybody at once, maybe at this moment I could only for a few in a week, sometimes only one, depending on how much I was able to earn. But I can promise you guys that your turn will be up sooner or later. Most of the communication channels were lost, this is why I am setting up this article as a way to reestablish the communication channel.
If you're looking for refunds, please fill up the form below. I would need to cross check with my database and record before refunding because I have refunded some scammers out of mistake due to stress and also... Well, I didn't check properly. I'm sorry for the troubles and I hope that you guys would spare me sometime to rectify the situation.
Last but not least, I hope that my transparency won't be used against me on the internet, I only ask for your respect as a fellow human being on giving me another chance to fix my wrong.
Thanks for reading and have a nice day :)
